How To Order

How to Place An Order with Luxevelo

Purchasing your ideal electric bicycles and accessories from Luxevelo.com is a seamless process, designed to provide you with a hassle-free shopping experience. Here's a step-by-step guide to placing your order:

Step 1: Explore Our Selection

Visit our website, https://NR-7.com/, and explore our diverse range of premium electric bicycles, accessories, and batteries. From sleek urban commuters to durable batteries, we offer something for every cycling enthusiast.

Step 2: Choose Your Items

Click on the electric bicycle or accessory you're interested in to view detailed information, including images, specifications, and pricing. Customize your selection by choosing the desired color, size, and quantity.

Step 3: Add to Cart or Select Your Payment Method

Once you've made your selections, you have two options:

Add to Cart: Click the "Add to Cart" button to place the items in your virtual shopping cart.
Buy with Shop Pay: If you prefer a faster checkout experience, you can select "Buy with Shop Pay" to proceed directly to payment. Alternatively, you can choose "More Payment Options" to explore additional choices.

Step 4: Review Your Cart

After adding items to your cart, it's important to review your selections to ensure accuracy. Check the items, quantities, and any selected options to confirm they align with your preferences. If everything looks correct, proceed to checkout by selecting your preferred payment method. Alternatively, if you've already opted for "Buy with Shop Pay" or "More Payment Options," you can skip this step and proceed directly to checkout in Step 5.

Step 5: Proceed to Checkout

Click "Checkout" to proceed to the checkout process. Follow the prompts to enter your shipping and billing details.

Step 6: Enter Discount Code

If you have a discount code, locate the "Discount" section on the right side of the checkout page. Enter your discount code into the designated field. After entering the code, wait a few seconds for the discount to be applied automatically.

Step 7: Shipping Details

Provide the delivery address where you'd like your electric bicycles and accessories to be shipped. Make sure to verify the accuracy of the information to avoid any delivery delays.

Step 8: Choose Payment Method

Select your preferred payment method from the available options, including credit cards (Visa, MasterCard, American Express, Discover), checks, or electronic funds transfer.

Step 9: Review and Confirm

Before finalizing your order, review all the details, including items, quantities, pricing, and shipping information. Once you're satisfied, confirm your order.

Step 10: Receive Confirmation

Upon successfully placing your order, you'll receive an on-screen confirmation, along with a confirmation email sent to the address provided during checkout.

Step 11: Stay Updated

We'll keep you updated on the progress of your order. You can track its status by logging into your account on our website or by reaching out to our customer service team for assistance.

Pre-Sales and After-Sales Support

For your convenience, our online customer support chat window is readily available in the bottom right corner of our website. Our knowledgeable team is here to assist you in real-time, providing detailed information, answering questions, and addressing any concerns you may have. If you prefer email support, please reach out to us at support@NR-7.com. We are committed to ensuring a seamless and enjoyable shopping experience for you.

30 Days Return and Exchange Policy

Your satisfaction is our priority, which is why we offer a generous 30 days window for returns and exchanges. If you encounter any issues with your purchased items within this period, please don't hesitate to contact our customer service team for assistance. For more information, please visit our Return and Refund Policy page.

We are thrilled to provide you with a seamless and delightful ordering experience as you explore and select your new electric bicycles and accessories from our carefully curated collection. Your satisfaction is paramount to us, and we are here to support you every step of the way.

Power Up Your Pedals, Ride Smarter, Ride Further

Contact Information

Business Hours (EST): 10:00 AM to 5:00 PM, Mon~ Fri

Email: support@NR-7.com