Shipping Policy

Our Commitment To Your Convenience

LUXEVELO INC. is synonymous with elegance and convenience in the realm of electric bicycles and accessories, and our shipping policy reflects this commitment. We are dedicated to delivering not just products, but a promise of quality, service, and satisfaction.

At NR-7.com, a key division of LUXEVELO INC., we understand that the delivery of your electric bicycles and accessories is as important as their quality. Our Shipping Policy is meticulously crafted to ensure that your selections from our premium range of electric bicycles and accessories are delivered to you efficiently and reliably. As you review our shipping procedures and guidelines, rest assured that we are dedicated to providing a seamless delivery experience. We handle each order with the utmost care and precision, ensuring that your electric bicycles and accessories arrive in perfect condition and in a timely manner. Thank you for choosing NR-7.com, where we excel not only in providing exceptional electric bicycles and accessories but also in ensuring they reach you with the care and professionalism you deserve.

 

Shipping Cost:

We offer free shipping for your order. After you enter your USA address, the free shipping label will appear on the checkout page.

Our primary market is in the United States, and as such, we exclusively cater to customers within the country at this time. Rest assured, when you purchase from us, there are no additional shipping costs. Our commitment is to provide a seamless shopping experience for our esteemed customers in the United States, including covering the shipping fees, ensuring your biking adventures begin without any extra expenses. Thank you for choosing us to fulfill your cycling needs!

 

Shipping Date:

Order processing time: 3-5 Business days

Order processing includes: manufacturing, packaging, etc.

Shipping time: 5-15 Business days

Transportation includes: customs clearance, delivery

Totally about: 8~20 Business days Delivery (excluding Saturdays, Sundays, holidays, and special holidays)

 

Delivery Details:

Delivery to the front door.

For apartment complexes, delivery will be made to the 1st-floor entrance.

Delivery hours: Monday to Friday 10:00 to 17:00 (excluding public holidays).

You can track your order delivery on this page: Order Tracking.

 

About Tax

  • Taxes Included: The price you see is the price you pay. All taxes are included in our listed prices, so there are no tax cost at checkout.

 

Contact Us:

Business Hours (EST): 10:00 AM to 5:00 PM, Mon~ Fri

Phone: +1 (909) 541-2231

Email: support@NR-7.com 

If you have any questions or need support regarding our shipping options, our dedicated customer support team is here to assist you. Your satisfaction is our top priority, and we are committed to ensuring your electric bicycles and accessories arrive in excellent condition and on time.

At LUXEVELO INC., we are dedicated to delivering more than just electric bicycles and accessories; we deliver satisfaction. From the moment you place your order to when it arrives at your location, we ensure a premier shipping experience. Here’s how we make it happen:

 

Comprehensive Delivery Solutions

  • Versatile Delivery: Whether it's to your front door, inside your home, or up a flight of stairs, we adapt our delivery services to meet your needs. Additional fees for challenging deliveries are communicated upfront, ensuring transparency.

Transparent Costs And Tracking

  • Customized Shipping Rates: We calculate shipping rates based on your chosen service level, item size, and destination, all visible during checkout.
  • Track Your Order: A tracking number is provided for every shipment, allowing you to monitor your order's progress.
  • Global Shipping: Currently focused on the USA, we aim to expand our services internationally in the future.

Predictable Delivery Schedules

  • Delivery Estimates: For most locations within the USA, expect your order to arrive within 20 business days, inclusive of processing and delivery times.

Delivery Details For Clarity

  • Efficient Process: Our delivery protocol is designed for simplicity, requiring only one delivery person and making deliveries to the front door or the first-floor entrance of apartment complexes.

Customer Support And Satisfaction

  • Accessible Assistance: Our customer service team is at your disposal during business hours to address any shipping concerns. We are dedicated to ensuring your complete satisfaction with every order.