Terms and Service

Terms and Conditions for the Use of NR-7 Service

Welcome to NR-7.com, a premier offering from LUXEVELO INC., where excellence in electric bikes meets unparalleled service. At NR-7.com, we are dedicated to providing you with not just bikes, but solutions that enhance your cycling experience with style, comfort, and innovation. Our carefully selected range of electric bikes, accessories, and batteries are designed to cater to your cycling needs and aesthetic preferences. As you familiarize yourself with our terms and services, we want to assure you of our unwavering commitment to quality and customer satisfaction. Trust NR-7.com to be your partner in creating a cycling experience that is not only efficient but also a reflection of your lifestyle.

LUXEVELO INC. is one of the authorized users of the NR-7 trademark granted by QINGFENG INTERNATIONAL SUPPLY CHAIN (GUANGDONG) CO., LTD. All mentions of the NR-7 trademark on this website are the property of their respective owners. Any unauthorized use or reproduction of any trademarks, logos, or content on this website is strictly prohibited.

Any unauthorized use of the NR-7 trademark will be considered infringement and may be subject to legal action. LUXEVELO INC. reserves the right to take all necessary measures to protect its intellectual property rights.

For any inquiries, concerns, or complaints regarding the NR-7 trademark or our products and services, please contact us through the following channels:

We will respond to your messages promptly and are dedicated to providing assistance and support.

The following terms and conditions apply to the use and transactions of products and services offered through the NR-7 website, operated by LUXEVELO INC., as well as through telephone and services provided by us through agents. Please be aware that customer information will be handled in accordance with our privacy policy.

Article 1: Registration Application Procedure

Individuals interested in utilizing the NR-7 service can apply for registration by providing the required information through the new registration screen on the NR-7 website. Alternatively, you may complete the necessary information and submit an application form by phone or fax, or simply request the required information by phone.

Article 2: Catalogs and Other Materials

NR-7, as specified by LUXEVELO INC., may deliver various materials, including the NR-7 catalog, other catalogs, and leaflets (collectively referred to as "Catalogs and Other Materials"), to customers designated by NR-7, provided it is within the customer's valid registration period. Please note that we only deliver Catalogs and Other Materials to the address registered by you.

Article 3: User Guide and Related Matters

For product transactions and related information, please refer to the latest User Guide available at the following link: User Guide. Please be aware that the provisions in the User Guide are subject to reasonable changes based on societal conditions and other factors. Therefore, it is advisable to regularly review the latest User Guide before using our services.

Article 4: Types of NR-7 Services

Customers have the option to purchase specific products (referred to as "products") or access designated services (referred to as "services").

Product deliveries and service availability are offered within the United States, including our warehouse facilities in California and Atlanta. However, please be aware that delivery services might be limited in certain remote areas, such as some mountainous regions. Additionally, there are specific areas where we cannot provide delivery for certain products or services that necessitate direct delivery.

On the NR-7 website, certain products and services, like customized items, may not be accessible.

For other product ordering services, it's possible that we may not be able to fulfill orders for specific requested products.

Upon applying for usage registration or registering to use the website, we will send information about discounted products, promotions, and campaigns offered by NR-7, as well as products and services advertised by entities other than NR-7, to the email address you provided during registration. We may utilize email or fax for promotional communication and campaigns. Please note that you can request to opt out of receiving campaign information via email or fax.

Article 5: Ordering Products and Services

Customers (excluding telephone and fax users) are required to enter the necessary information on the NR-7 website's interface and submit their applications for the specified types of products and services (collectively referred to as "Products and Services"). To apply for Products and Services, you will need to provide your login email address and password unless you are ordering simultaneously.

The NR-7 office considers orders placed on the NR-7 website using a login email address and password as a genuine expression of the customer's intent and valid orders. In cases of simultaneous orders, the completion of both the simultaneous application and simultaneous order is considered a valid expression of the customer's intent and constitutes a legitimate order.

Please note that a single application process may result in multiple orders, depending on the type of product or service ordered. In this context, the term "order" refers to each distinct order.

In exceptional circumstances, such as natural disasters or the unavailability of a product for an extended period, if theNR-7 office cannot accept your order, the delivery of the requested product may not be feasible. We hereby acknowledge in advance that we may have to cancel your order under such conditions.

When a customer places an order that includes the personal information of the customer's employees or others, the customer is responsible for notifying the individuals concerned in advance and obtaining their consent to share this personal information with the NR-7 office. Furthermore, the NR-7 office will handle all information provided by customers to the office as if it has been legally acquired by the customer in accordance with various laws, regulations, guidelines, and related standards.

Article 6: Estimated Delivery Times

The estimated delivery times for products ordered through NR-7 are as follows:

  • Normal Delivery: 8-20 business days (excluding Saturdays, Sundays, holidays, and special holidays)

Please be aware that we do not provide specific time-slot delivery services.

Our company may encounter difficulties in processing orders if the order details are incomplete or incorrect, or if changes to registered information have not been updated. Customers should understand that delivery may not be feasible by the scheduled date mentioned in the "Delivery Information" due to factors like transportation conditions, traffic congestion, year-end/New Year holidays, midsummer holidays, adverse weather, or other unforeseen circumstances. Kindly acknowledge this in advance and place orders for products and services with these considerations in mind.

Customers will receive separate notifications regarding the delivery date for back-ordered items, large orders, out-of-stock items, or estimated delivery times.

For back-ordered items, depending on the specific requests and circumstances, we may not be able to provide delivery dates, prices, etc., within the specified time frame.

Article 7: Delivery of Products and Services

Product delivery is considered completed once the product is placed at the customer's registered delivery address. Delivery is deemed complete when the product is deposited in the mailbox, which includes mailboxes, newspaper boxes, etc. (excluding post office boxes), located at the delivery address as specified.

In cases where the product delivery address is as registered, delivery may not be possible if the store name, company name, or other identifying information for the product delivery destination cannot be verified from the exterior of the building or nameplate.

In general, products shall be delivered within the dedicated premises of the designated building, and not outside the exclusive area of the building or at a location different from the registered one (unless it can be confirmed from the exterior of the building that the recipient's name or company name matches). When delivering products and services, we may require verification of the recipient's identity (e.g., by presenting a driver's license, passport, etc., and recording details like the address, name, registration number, etc.).

Customers have the option to request a change in the delivery address when placing an order. In such cases, please contact us through our chatbot (automatic conversation program), general reception email (Support@NR-7.com), or telephone.

If it's not feasible to confirm the customer's presence at the time of product delivery, please get in touch with the delivery company engaged by our company.

By agreeing to NR-7's prescribed verification items, customers can use the "Non-face-to-face pick-up service (designated delivery location)." The delivery company will confirm the designated location during delivery, and delivery of the product and services is considered completed when the product is placed at the specified location. Further details of the service conditions are provided in the confirmation items and usage guide.

For items shipped directly from the source, delivery arrangements will be determined by the shipping source, and the delivery conditions may differ from those outlined in this article. Therefore, if you request delivery under the conditions described in Paragraph 1 or the preceding paragraph, additional shipping charges may be applicable.

Article 8: Consumption Tax, Shipping Charges, etc.

Unless otherwise specified, the prices displayed on the NR-7 website, including products listed in catalogs, and shipping charges, do not include consumption tax. The applicable amount of consumption tax will be added to the estimate (invoice).

Customers will be responsible for paying shipping charges in the following situations:

  1. When utilizing the assembly and installation service, customers are required to separately cover the assembly/installation fees indicated on the NR-7 website or in catalogs for each product.

  2. For each large item, customers must pay the special shipping fee indicated on the NR-7 website or in catalogs. For specific details.

Article 9: Payment

Payment Terms and Methods:

We've meticulously outlined the payment terms for products and shipping charges below. Customers now have the flexibility to choose their preferred payment method from the following options:

  1. Credit Card Payment: We offer the convenience of credit card payments. Please note that billing deadlines and withdrawal dates for credit card payments may vary based on your card company's policies. We accept major credit cards, including:
    • American Express
    • Diners Club
    • Discover
    • Google Pay
    • JCB
    • MasterCard
    • Visa
    • Amazon Pay
    • Elo
    • UnionPay
    • Apple Pay
    • Shop Pay

Please note that debit cards and prepaid cards are not accepted as valid payment methods.

Ensuring Secure Credit Card Use:

In our steadfast commitment to safeguard against unauthorized credit card use, we kindly request your consent to the following security measures when using a corporate card:

  1. Sharing of Customer Information: LUXEVELO INC. may share customer information, encompassing data submitted under Articles 2 and 3 (including updates) and information provided during product purchases, collectively referred to as "customer information." This data may be shared with the credit card company you have a contract with, known as the "contract company."

    1. Transmission to the Issuing Company: The contract company may transmit the customer information provided by LUXEVELO INC. to the credit card issuing company, referred to as the "issuing company."

    2. Verification and Reporting: The contract company will verify the customer information provided by LUXEVELO INC. against the customer data it holds. Subsequently, the contract company will report the results back to LUXEVELO INC.

    3. Response from the Issuing Company: The issuing company will cross-reference the customer information provided by the contract company with the customer data it holds. After this verification, the issuing company will respond to the contract company with the results, and the content of the response is also included in the contract. The company is obligated to relay this response to LUXEVELO INC.

Contact and Support:

LUXEVELO INC. retains the right to contact the individual responsible for orders or the customer's employees to address inquiries related to corporate card payments and provide necessary support regarding corporate card payments.

Change of Payment Terms: If you wish to modify the payment terms as outlined in the preceding section, please reach out to us through our chatbot, general reception email (Support@NR-7.com), telephone, or fax. Please be aware that changes to payment terms may take several days to be applied.

Payment Timeline: Payment for products, shipping charges, and more must be completed within one month, as indicated on the estimate (invoice). Once your payment is confirmed, please contact us through our chatbot, general reception email (Support@NR-7.com), telephone, or fax. Upon verification of your payment, we will initiate the shipping process. However, specific regulations, such as those for assembly and installation services, will take precedence when applicable.

Article 10: Refusal to Receive Products, etc.

In the event that a customer declines the delivery of a product or if the delivery cannot be completed due to circumstances related to the customer, please reach out to us through our Live Chat Support Program, general reception email (Support@NR-7.com), or by phone or fax. Under such circumstances, all charges associated with product storage, re-delivery, and any other related costs will be governed by the terms and conditions of the delivery company contracted by LUXEVELO INC.

If a customer fails to collect the product within the specified timeframe as mentioned in the preceding paragraph, it will be considered a cancellation of the sales contract by the customer. In such cases, LUXEVELO INC. will be relieved of its obligation to deliver the products. Additionally, in addition to the storage fee referenced in the prior paragraph, the customer may incur a penalty charge equivalent to the value of the products.

Article 11: Damages and Disclaimer

  1. Delays and Unforeseen Circumstances: If the delivery of a product is delayed or becomes impossible due to circumstances beyond our control, such as natural disasters, changes in laws and regulations, acts of terrorism, significant traffic restrictions, or other unforeseen factors affecting LUXEVELO INC. and its agents, we will promptly inform the customer. However, LUXEVELO INC. and its agents will not be liable for compensation for any damages resulting from such circumstances.

  2. Personal Injury or Property Damage: If a customer sustains personal injury or property damage due to negligence during product delivery, LUXEVELO INC. will compensate the customer for the actual damages resulting from the negligent act.

  3. Product Damage during Shipping: If a product ordered by the customer is damaged during shipping or delivery, LUXEVELO INC. will either deliver a new product to the customer's destination or provide a refund for the damaged product.

  4. Limitation of Liability: LUXEVELO INC.'s liability for damages resulting from negligence shall be limited to the actual damages arising from the negligent act, and in any case, the maximum liability will be the price of the products ordered.

  5. Disclaimer on Data and Information: Customers sending products to LUXEVELO INC. for investigation of defects must ensure that their data and information are backed up and that there are no third-party complaints related to the investigation.

Article 12: Disclaimer on the Internet

  1. Use of Services at Own Risk: Customers must adhere to the Terms and specific terms outlined for each service when using the NR-7 website. The website does not guarantee the safety, accuracy, reliability, usefulness, compatibility, or other characteristics of the services.

  2. Third-Party Software and Links: LUXEVELO INC. will not be liable for any damages arising from the use of third-party software or content accessed through links on the website.

  3. Security Measures: While LUXEVELO INC. takes appropriate security measures when handling personal information, the risk of information leakage cannot be completely eliminated.

  4. Internet Issues: LUXEVELO INC. will not be responsible for orders that do not arrive due to internet issues or related damages.

  5. Intended Use: LUXEVELO INC. disclaims any responsibility for damages resulting from using the website in a manner other than its intended purpose.

  6. Third-Party Systems: LUXEVELO INC. shall not be held responsible for any damage caused by failures or malfunctions in the systems of third parties linked to the website.

Article 13: Suspension of Use of NR-7 Website

LUXEVELO INC. reserves the right to temporarily suspend the use of the NR-7 website without prior notice to customers in the following circumstances. LUXEVELO INC. will not be liable for any compensation even if customers incur damages as a result of such suspension:

  1. Equipment Malfunction or Maintenance:

    • When there is a malfunction of terminal equipment at the NR-7 office or an urgent need to perform maintenance.

  2. System Interruptions or Malfunctions:

    • In cases of interruptions or malfunctions in the online system due to natural disasters, power outages, or similar events.
    • Line failures of telecommunications carriers.
    • Disruptions or malfunctions in payment-related systems of credit card companies or payment processing companies.

  3. Operational, Management, or Technical Reasons:

    • When it becomes necessary to suspend or cease the operation of the NR-7 website due to unavoidable operational, management, or technical reasons.

    Article 14: Return And Refund

    Returns:

    LUXEVELO INC.'s return policy allows for returns and exchanges within 30 days after order placement. To be eligible for a return, the following criteria must be met:

    • The item must be in its original, unaltered condition.
    • It must be unused and returned in the original packaging.
    • The item should be free from wear, stains, or damage.

    Please note that custom or personalized items may not be eligible for return or exchange. In case of minor damages, such as those to the finish of a bike or accessory, LUXEVELO INC. provides repair kits and offers guidance for minor repairs. However, such minor damages do not qualify for a return. To initiate a return, contact our customer service with your order details and reason for return, follow the provided process, and await inspection upon return. Refunds are issued through the original payment method once the return is approved.

    Refunds:

    The refund policy at LUXEVELO INC. varies depending on the order processing stage, here's the revised refund policy based on the provided information:

    1. Order Placement and Product Customization:

      • If a customer requests a refund before customization begins for their order, no fees will be deducted from the total payment amount. This ensures a hassle-free refund process for our valued customers.

    2. Product Manufacture and In-House Warehousing (Pre-Shipment):

      • For product returns after manufacturing and storage in our in-house warehouse, but before shipment overseas, a 2% fee will be deducted from the total payment amount.

    3. Product Shipped Overseas, Arrived at or Not Yet Arrived at the U.S. Warehouse (Pre-Delivery):

      • If the product has been shipped overseas, has arrived at, or not yet reached our U.S. warehouse but has not been delivered to the customer, a 5% fee will be deducted from the total payment amount.

    4. Product in U.S. Warehouse and Already Dispatched:

      • If the product has reached our U.S. warehouse and has been dispatched to the customer, a refund will result in a deduction of 7% to 10% from the total payment amount. The exact percentage will depend on the specific circumstances of the return.

      The refund method aligns with the original payment method. For bank transfers or prepayments, the refund is processed to the customer's bank account. For credit card payments, the bill is canceled if the billing deadline hasn't passed, or the refund is issued in the following month if the deadline has passed. The refund process typically takes up to 30 business days. Please note that customers are responsible for any cash-on-delivery fees and transfer fees related to the refund.

      For more detailed information, please visit our Return and Refund Policy page on the NR-7 website.

      Article 15: Copyright, etc.

      The copyright of the design of the NR-7 website, the screens displaying product information, and related content is the property of LUXEVELO INC. Additionally, the copyrights and other intellectual property rights of products, materials, technical information, and other content posted on the NR-7 website are owned by LUXEVELO INC. or the manufacturers who have granted permission for their publication.

      Customers are expressly prohibited from copying, transmitting, mailing, or providing any information obtained through the use of the NR-7 website (including image data) to any third party without obtaining prior written consent from LUXEVELO INC.

      Article 16: Agreed Jurisdiction Court

      Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the USA District Court of first instance.

      Article 17: Revision of Prices, Specifications, etc.

      Customers acknowledge in advance that product prices, specifications, service content, and other details may change or be discontinued without prior notice, even during the validity period of the catalog or related materials.

      Article 18: Approval of Revision of Terms and Conditions, etc.

      Unless otherwise stipulated in these Terms or the terms of individual services, in the event of any revisions to the Terms, the updated terms will be published on the NR-7 website, and they will come into effect once the customer agrees to them.

      These Terms may be revised even during the validity period of catalogs and related materials. Fax users are advised to review the latest terms and conditions each time they place an order.

      Article 19: Special Provisions Regarding Assembly and Installation Services

      In addition to the provisions outlined in Articles 1 to 26, specific terms are established for assembly and installation services, as follows:

      Assembly and installation services are services that are ordered simultaneously with a product.

      Product delivery in conjunction with assembly and installation services entails the following details:

      1. The delivery date corresponds to the information provided on the NR-7 website.

      2. Additional costs may be incurred in the following circumstances: when delivery involves stairs, requires curing during delivery, necessitates re-delivery or additional work due to challenging delivery routes or limited assembly space, or when there is a request for expedited completion. The original completion date may also be affected in such cases. If delivery is not feasible due to the current conditions, the order may be subject to cancellation, and the customer may be responsible for a cancellation fee equivalent to the actual incurred costs.

      3. Due to traffic conditions, it may not be possible to deliver the order on the requested delivery date.

      4. Requests for furniture moving or collection of unwanted items are not accepted. Additionally, the return or collection of packaging materials for general products is not available.

      5. In areas with limited delivery days, the delivery date will be adjusted in advance.

      6. If the customer is not present on the day of product delivery, they should contact the delivery company they have commissioned once more.

      Details concerning billing for assembly and installation costs will be provided by the company contracted by us.

      Even if a purchased product is returnable, the price of the service (assembly fee/installation fee) associated with the product's purchase cannot be refunded.

      Article 20: Special Provisions Regarding Customization Services

      In addition to the provisions detailed in Articles 1 to 19, the following special provisions apply to customization services. When utilizing individual customization services ("customization services"), the orders for each customized product listed on the order screen (including order forms) of each customization service and the contents of the notes for each customization service ("customization service notes") are also applicable. In the event of any discrepancy between the provisions of this article and the customization service notes, the provisions of the customization service notes shall take precedence and apply, unless otherwise specified in this article.

      For products eligible for repeat orders, NR-7 will provide data such as various versions and logo marks submitted by customers (referred to as "submitted data") within the specified period specified in the notes for each customization service. NR-7 will also store the version data created based on the customer's order (referred to as "edition data") for a period specified by internal rules. However, NR-7 is not responsible for any loss or damage to the submitted data or version data during storage. Furthermore, regardless of the reason, NR-7 cannot return submitted data or provide version data to customers.

      Copyright of the submitted data belongs to the customer (or the original rights holder in the case of reproduction or reuse). The customer agrees to allow NR-7 to use the submitted data (including but not limited to copying, processing, and sublicensing use to subcontractors, etc.) for the purpose of creating ordered products and improving products and services, without any charges.

      Copyright of the version data belongs to NR-7 or a third party with legitimate authority based on the contract with NR-7.

      If an order contains any of the following items (or there is a risk of it), NR-7 may refuse the order. However, NR-7 is not obligated to confirm that the contents of the order do not fall under any of the following items, and NR-7 is not responsible for any consequences that may arise from accepting the order:

      1. Images, illustrations, logo marks, etc. that violate laws, ordinances, and public order and morals.

      2. Intellectual property including copyrighted works such as images, illustrations, logo marks, etc. and trademarks for which the customer does not have legitimate usage rights (regardless of whether or not they are registered with the Japan Patent Office).

      3. The method or mode of use of images, illustrations, logo marks, etc. specified by the customer infringes the rights of third parties.

      4. Images and illustrations that infringe on portrait rights and privacy.

      5. Images and illustrations of buildings and office works of art that are subject to copyright.

      6. Banknotes, coins, securities, national bonds, local bonds, stamps, securities, unused postage stamps, postcards, official documents, passports, various certificates, etc.

      The customer shall supply NR-7 with the trade name, portrait, copyright, and all other rights associated with the submitted data and other printing information, including the printed content of the address printing service, with the necessary licenses. You confirm that you have the appropriate rights to provide this data. NR-7 shall not be held liable for any disputes, objections, or issues, including conflicts between customers and third parties, arising from or in connection with the submission of data and other printing information to NR-7.

      For customization services that have a preview function for order details, the image displayed by the preview function may differ depending on the customer's computer environment, the resolution of the image provided, printing technology, or production technology. It may be different.

      The customer shall check the delivered product within 7 days after the delivery date and promptly notify NR-7 if there is a problem with the product, such as defectiveness or dirt.

      NR-7 will retain the address data (referred to as "address data") provided by the customer for the address printing service for a period of two years from the customer's last update, exercising the care of a diligent administrator. We will not assume responsibility in the event of address data loss due to terminal equipment or system failures occurring during the storage period. Furthermore, address data cannot be returned for any reason. NR-7 will not entertain requests for deletion from individual individuals or corporations included in the address data, and we will not be held liable for such requests.

      Above/Terms revised date: March 25, 2024/Operation manager: Jason

       

       

      LUXEVELO INC. Handling of Personal Information

      Definition and Collection of Personal Information Related to Customer Information

      Definitions of Terms in this Privacy Policy:

      a) "Customer Information": Information related to corporate customers, organizations, business establishments, and individual business owners (collectively referred to as "customers") provided for the purpose of using our company's "NR-7 service" for businesses. This information includes details such as company name, department name, office name, manager's name, contact person's name, internal user name, email address, postal code, location, telephone number, facsimile number, industry type, number of employees, payment account, as well as media content such as photos and videos.

      b) "Personal Information of Customer Information": Within customer information, personal information, as defined by the "Act on the Protection of Personal Information" (referred to as the "Act"), refers to data that can identify a specific individual.

      c) "Other Personal Information": We receive inquiries, requests for materials, and applications for various recruitment programs and sweepstakes from various stakeholders, including business partners, NR-7 agents, shareholders, corporations, and individuals. Within the information provided, personal information, as defined by the Personal Information Protection Act, refers to data that can identify a particular individual.

      d) "Personal Information": This term encompasses "Customer's personal information" and "Other personal information."

      e) Customers will be required to provide customer information when registering to use our NR-7 service.

      f) Our company will use personal information for the purposes described in this Privacy Policy. We are committed to using and processing personal information strictly within the bounds of the law. The purposes of using this information include supporting customers in utilizing our services, facilitating communication with business partners and other stakeholders, and ensuring the security and privacy of personal information. We will implement appropriate security measures to prevent unauthorized access, disclosure, or misuse of personal information. We will also provide customers with means to access and manage their personal information as necessary.

      Purpose of Use of Customer Information and Personal Information:

      (1) Our company utilizes customer information and customer personal information for the following purposes:

      a) Providing NR-7 services, including the delivery of products, awarding prizes such as point services, providing paid services, and offering free services.

      b) Requesting payment for the usage of NR-7 services.

      c) Confirming and contacting customers regarding the delivery of ordered products, related after-sales services, product recalls (voluntary recall), and more.

      d) Sending notifications about NR-7 services and services offered by NR-7 group companies (referred to as "related services") through mail, facsimile, or email.

      e) Keeping customers informed about campaigns for NR-7 services and related services via postal mail, facsimile, or email. This also includes advertising to introduce special services, new products, new services, and more from our partners. Additionally, email advertisements may introduce products and services from businesses other than our company. Please note that these services are provided with the customer's consent and can be canceled at any time upon the customer's request.

      f) Using customer information for NR-7 service marketing, customization, sales promotion, questionnaire surveys, delivery of sample products and prizes, and service improvement.

      g) Responding to customer requests, inquiries, complaints, etc., regarding the provision of NR-7 services. Responses will primarily be directed to the customer, but in the case of corporate customers, responses may be sent to employees within the same corporation.

      h) Sharing information with manufacturers of quasi-drugs to fulfill their legal obligations promptly or to provide them with necessary information for compliance. Similar information may also be provided to manufacturers regarding the accessories of these products.

      (2) Our company uses other personal information for the following purposes:

      a) Facilitating the smooth operation and management of transactions related to our business and services, such as buying and selling, consignment/consignment, and purchases.

      b) Responding to and contacting individuals regarding requests, inquiries, complaints, and applications for various recruitments, sweepstakes, etc., related to our business and services.

      c) Sending information and announcements about various products, materials, events, etc., based on customer requests.

      d) Using other personal information for NR-7 service marketing, customization, sales promotion, questionnaire surveys, delivery of sample products and prizes, and service improvement.

      e) In the case of personal information of shareholders, collecting such information for the purpose of operating the general meeting of shareholders, in addition to the above items.

      (3) We will use personal information obtained directly from customers and personal information obtained through other methods only within the scope of the purposes of use listed above.

      (4) Our company will take measures to ensure that the personal information it obtains is not used for purposes other than its intended purpose.

      Links with other sites

      If our website has links to other websites, we are not responsible for the privacy policies, handling of personal information, etc. of those websites. Please check the privacy policy of each website.

      Inquiries, complaints, and consultations regarding personal information

      Inquiries, complaints, and consultations regarding personal information will be accepted at the following address. Please note that in order to accurately confirm the content of customer calls, we record calls. Please note.

      Personal Information Inquiry Desk

      Chat Bot Service: (EST) 10:00 AM to 5:00 PM, Mon~ Fri

      Phone: +1 (909) 541-2231

      Email address: support@NR-7.com

      *Inquiries on Saturdays, Sundays, holidays, year-end and New Year holidays, and Golden Week periods will be responded to the next business day.

      Handling of Marketing Data, Personal Data, etc. in NR-7 Service

      Utilization of Marketing Data: To enhance our advertising and marketing efforts, improve the quality of our services, enhance service offerings, and conduct customer-centric sales promotions, we utilize appropriately processed data that does not allow customer identification (referred to as "marketing data"). We may also share this marketing data with third parties, including our business partners.

      Usage of Anonymously Processed Information: To analyze, research, and implement e-commerce marketing strategies, sales promotion methods, and service enhancements for the Service, as well as to boost the service quality and efficiency of the Service and related services, we process customer information to create "anonymously processed information." This information is then provided to third parties, such as our business partners, group companies, universities, and research institutes. It is shared by uploading it as electronic data to a specific server for which access rights have been granted or via email. We plan to continue providing this service in the future.

      The information about customers included in the anonymously processed information provided by our company comprises the following:

      • Postal code
      • Address information (minimum administrative division)
      • Gender
      • Age
      • Purchase history, etc.

       

      Handling of Website Information (Behavior History, etc.): To enhance our advertising and marketing initiatives, improve service quality, and conduct customer-focused sales promotions, we may collect and utilize non-identifiable information. This includes data related to customer behavior on our website, such as pages visited and products viewed. We may also share this information with information providers, service providers, and similar entities for similar purposes. Additionally, our group companies may utilize this information for advertising purposes.

      Please note that the collection and use of non-identifiable information are conducted in accordance with applicable data protection and privacy regulations.

      Please check here for the main information providers and service providers.

      (1) About cookies

      Cookies are data that are sent and stored on your computer so that a web server can recognize your computer. In addition to aggregating access information, cookies are also used for site services such as controlling the flow of screens for each customer and changing and displaying messages. Most common browsers are set to enable cookies by default. Please note that if you disable cookies, you will not be able to use our services.

      Check More: NR-7 Privacy and Cookie Policy

      (2) About web beacons

      A web beacon is a mechanism that sends back information that a customer has viewed the page or email by embedding a small image in the page or email. Web beacons are used to check the access status of some of the pages you view and advertising emails you receive.

      (3) About access information (log)

      The web server acquires access logs to record access status to the site. Access logs include your IP address, browser information, provider information, referring page, computer information, access time, etc.

      Above/Terms revised date: Feb 20, 2024 / Operation manager: Jason